1. Purchases and previews
This policy applies to completed ReelYay purchases. Purchases are one-time payments and do not renew. You can preview a reel before deciding whether to unlock a watermark-free MP4. See our pricing and purchase and refund terms.
2. When to request a refund
You can request a refund if a purchased video or pack was not delivered, or if you were charged twice for the same order. We review change-of-mind requests after delivery individually.
3. If video creation fails
If creation ultimately fails after using a purchased video, that use is returned to your account. If a free preview fails, you can try it again. Returning a video use restores your available balance; it is not a cash refund to your payment method.
4. How to make a request
Email [email protected] with your ReelYay account email, the order number from your receipt, and a short description of the problem. Do not include passwords, full card numbers or security codes. We will review the order and explain the next steps.
5. Payment processing and your rights
Waffo Pancake handles checkout, receipts and refunds as merchant of record. Purchases are also subject to the buyer terms shown at checkout. Processing and bank posting times depend on the payment provider and your bank.
This policy should be read with our Terms of Service. Your rights under applicable consumer law continue to apply.