1. Your agreement with ReelYay
These Terms of Service govern access to reelyay.com and the SaaS product video creation and discovery service operated under the ReelYay brand (“ReelYay”, “we”, “us”, or “our”). By creating an account or using account-based creation or publication features, you agree to these terms. If you do not agree, do not use those features. Our Privacy Policy describes how we handle personal information; it is not a substitute for consent where consent is legally required.
2. Eligibility and account security
You must be at least 18 years old and legally able to enter this agreement. If you use ReelYay on behalf of an organization, you confirm that you are authorized to act for it. Use accurate account information and protect your Google or GitHub sign-in credentials. Tell us promptly if you suspect unauthorized account access. You are responsible for activity you authorize through your account.
3. What the service provides
ReelYay helps you turn information from a publicly accessible SaaS website into a product marketing video, manage creation projects, and voluntarily publish eligible work to a product showcase so others can discover the product. The video is assembled from website screenshots and copy, with animation and music. We do not guarantee that every website can be captured or that every generation request will succeed.
Product discovery does not guarantee traffic, ranking, leads, sales or endorsement. Paid advertising, subscriptions or other paid placement are not promised by these terms. If introduced, their pricing, purchase terms and disclosures must be presented separately before a purchase. Simply signing in does not authorize a payment.
3.1. Purchases and refunds
ReelYay offers two one-time purchases in USD. Check the final total at checkout. One video costs $5.00 and the three-video pack costs $12.00. Purchases do not renew. Purchases from the pricing page add video uses to your account. Purchases from a video result page apply one use to that video. Unused paid unlocks do not expire. When guest previews are available, you can create, watch, and download a watermarked preview without signing in. A watermark-free download requires a signed-in account and an unlocked reel. See our pricing page. Waffo Pancake handles payment, applicable taxes, receipts and refunds as merchant of record. You can leave checkout before paying without being charged. Purchases through Pancake are also subject to the buyer terms shown at checkout.
If the video or video pack you purchased is not delivered, or if you were charged twice for the same order, you can request a refund. We review change-of-mind requests after delivery individually. To request a refund, email [email protected] with your ReelYay account email and the order number from your receipt. Your rights under applicable consumer law continue to apply.
4. Your websites, materials and instructions
You retain the rights you already hold in submitted materials. Submit only website URLs, images, product names, logos and other material that you own or are authorized to use for the requested purpose. A public website is not automatically free of copyright or other restrictions. Do not submit private customer information, login credentials or other unnecessary sensitive information.
You grant ReelYay the limited permission needed to access the public URLs you submit, capture supported website content, process and store your materials, send necessary task inputs to processing providers, and deliver and troubleshoot your requested results. This permission does not authorize us to publish private project material as a showcase without your separate publication choice.
5. Video output and commercial use
Automated assembly can result in missing context, incorrect wording or visual artifacts. Review the video, its claims and features, and any rights and disclosures before publishing or using it.
You may use outputs to the extent permitted by applicable law, the rights in your inputs, and applicable third-party terms. We do not promise that an output is copyrightable, exclusive, non-infringing or suitable for every commercial purpose. Names and logos of third-party services belong to their owners and do not imply that they endorse ReelYay or your product.
6. Public showcases and withdrawal
Your reels stay private until you choose to publish them and they pass any applicable quality checks. When you publish, you authorize ReelYay to host and publicly display the selected video, thumbnail and product information within the discovery service, and to make that public entry available through its public pages. You must have permission to publish everything in the entry.
You can withdraw your showcase using the available publication controls. We then stop making the entry available through the active showcase. Withdrawal is separate from deleting a project or account and cannot recall copies that other people already saved. We may restrict or remove listings that violate these terms or applicable law. Publication does not confer a guaranteed position or platform endorsement.
7. Acceptable use
Do not use ReelYay to create, upload or publish the following content.
- Pornography or sexually explicit content.
- Content that promotes violence or depicts graphic injury.
- Hate speech or incitement against a protected group.
- Child abuse, sexual exploitation of children, or other content that endangers children.
- Deepfakes, impersonation or fabricated endorsements, including unauthorized use of another person’s likeness or voice.
- Content that infringes copyright or trademark rights.
Do not invade anyone’s privacy, harass others, publish fraudulent ads, upload malware, bypass access controls or disrupt the service. Follow applicable laws and the provider rules for the features you use.
To report a violation, email the public work link and the reason for your report to [email protected]. We may review reports, restrict or remove a listing, or suspend accounts for serious violations. You can use the same address to ask us to review a decision.
8. Our service and third parties
ReelYay and its licensors retain their rights in the service software, interface and brand. These terms give you permission to use the service in accordance with the terms, rather than ownership of those materials. Links to discovered products lead to independent third-party sites. Their availability, claims and transactions are the responsibility of their respective operators. Google and GitHub sign-in do not constitute endorsement of ReelYay.
9. Availability, suspension and closing your account
Features, supported models and capacity may change. We may limit or suspend access where reasonably necessary to address security, abuse, legal obligations or a material violation of these terms. Where appropriate, we will explain the restriction and allow you to contact support.
You can permanently delete your account from Account settings after signing in. Download the reels you want to keep before confirming. Account deletion removes any reels you have published and ends access to unused video purchases. Personal information and any records that must be retained are handled as described in our Privacy Policy.
10. Disclaimers and responsibility
To the extent permitted by applicable law, the service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation, the accuracy or originality of videos, compatibility with every advertising platform, or a particular marketing outcome. You remain responsible for reviewing the content you publish and the way you use it.
To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use of the service. These terms do not exclude liability that cannot lawfully be excluded, or override mandatory consumer protections and other non-waivable rights.
11. Governing law and disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law rules. Please contact us first so that we can try to resolve a dispute informally. Disputes that cannot be resolved may be brought before courts with jurisdiction in Hong Kong, except where mandatory applicable law gives you the right to bring proceedings elsewhere. Nothing in these terms removes mandatory consumer protections that apply where you live.
12. Updates and contact
We may update these terms and will show the updated date on this page. We will provide appropriate notice of material changes and obtain agreement where required by applicable law. If you do not agree to an update, stop using the relevant service and contact us about closing your account. Questions, rights complaints and support requests can be sent to [email protected].